Privacy Policy

1. Introduction

Counselyx Legal LLP ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when engaging with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any manner.

Company Details:
Counselyx Legal LLP
VAT: 829503716 RT 0001
199 Bay St., Toronto, ON M5L 1A2, Canada
Email: office@counselyx.bond
Phone: +1 416 867 4410

2. Scope and Jurisdiction

This Privacy Policy applies to all personal information collected by Counselyx Legal LLP through our website, email communications, telephone interactions, in-person meetings, and any other channels through which we conduct business. We are committed to compliance with:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Provincial privacy legislation in Canada
  • The General Data Protection Regulation (GDPR) where applicable
  • All applicable Canadian and international privacy laws

3. What Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected during your interactions with us:

3.1 Information You Provide

  • Contact Information: Name, email address, phone number, mailing address, and company name
  • Legal Information: Details regarding your legal matter, corporate structure, financial information, and business details
  • Communication Records: Messages, emails, correspondence, and notes from our interactions
  • Payment Information: Billing address, payment method details (processed securely through third-party providers)
  • Professional Credentials: Information about your business, qualifications, and professional background

3.2 Information Automatically Collected

  • Website Usage Data: Pages visited, time spent on pages, click patterns, and navigation behavior
  • Technical Information: IP address, browser type, operating system, device type, and device identifiers
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies
  • Location Data: Approximate location based on IP address (not precise geolocation unless you provide it)

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: You have explicitly given us permission to process your information
  • Contract: Processing is necessary to perform our legal services and contractual obligations
  • Legal Obligation: We are required to process information under applicable laws
  • Legitimate Interests: We have legitimate business interests to process your data fairly and transparently
  • Professional Purpose: Processing is essential for the practice of law and professional ethics

5. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing legal services and advice tailored to your needs
  • Processing your requests, inquiries, and communications
  • Billing, invoicing, and payment processing
  • Maintaining client records and case files
  • Communicating with you regarding your legal matters
  • Complying with legal obligations and court orders
  • Improving our website, services, and user experience
  • Sending updates, newsletters, and service-related announcements
  • Analyzing website traffic and user behavior for optimization
  • Fraud prevention and security purposes
  • Professional development and quality assurance
  • Responding to legal claims and protecting our rights

6. Information Sharing and Disclosure

We may share your personal information only in the following circumstances:

6.1 With Service Providers

We engage third-party service providers who assist us in operating our website and conducting our business, including cloud storage providers, payment processors, email service providers, and legal research platforms. These providers are contractually obligated to keep your information confidential.

6.2 With Other Parties

  • Court Orders and Legal Requirements: When required by law, court order, or regulatory authority
  • Other Legal Professionals: Other lawyers, accountants, or consultants involved in your matter (with appropriate confidentiality agreements)
  • Professional Associations: Information necessary for compliance with law society requirements and professional standards
  • Opposing Parties: Information that must be disclosed during legal proceedings or negotiations

6.3 Data We Do Not Share

We do not sell, rent, trade, or otherwise disclose your personal information to third parties for marketing, commercial, or advertising purposes without your explicit consent.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with legal services
  • Comply with applicable laws and professional standards
  • Maintain records for professional liability purposes (generally 7 years post-engagement)
  • Resolve disputes and enforce agreements
  • Respond to legal claims and protect our interests

Once the retention period expires, we securely delete or anonymize your information unless we are required to retain it by law.

8. Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction:

  • Encryption of data in transit and at rest (SSL/TLS protocols)
  • Secure password policies and multi-factor authentication
  • Limited access to personal information (need-to-know basis)
  • Regular security assessments and vulnerability testing
  • Secure disposal and destruction procedures
  • Staff training on privacy and data protection
  • Firewalls and intrusion detection systems
  • Regular backup and disaster recovery protocols

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security, and you assume some risk in providing information to us.

9. Your Privacy Rights

Depending on your jurisdiction and applicable laws, you may have the following rights:

9.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide this information in a clear, understandable format within 30 days of receipt of your request.

9.2 Right to Correction

You may request that we correct, update, or amend any inaccurate or incomplete personal information we have about you.

9.3 Right to Deletion

You may request deletion of your personal information, subject to applicable legal obligations and our need to retain information for professional purposes.

9.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another organization.

9.5 Right to Object

You may object to the processing of your personal information for certain purposes, including marketing communications.

9.6 Right to Withdraw Consent

If we are relying on your consent to process information, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

10. Exercising Your Rights

To exercise any of your privacy rights, please contact us at:

Counselyx Legal LLP
Email: office@counselyx.bond
Phone: +1 416 867 4410
Mailing Address: 199 Bay St., Toronto, ON M5L 1A2, Canada

We will respond to your request within 30 days. If we cannot comply with your request, we will explain the reasons for refusal.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website usage, and deliver personalized content:

  • Essential Cookies: Necessary for website functionality and security
  • Performance Cookies: Collect information about how you use our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track your interests for targeted communications

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may limit website functionality.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.

13. Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By providing information to us, you consent to such transfer, storage, and processing, and we will ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy determinations where required.

14. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete such information and terminate the child's access to our services.

15. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. To exercise these rights, please contact us using the information provided in Section 10.

16. European Residents (GDPR)

If you are located in the European Union, UK, or other jurisdiction covered by the GDPR, you have specific rights regarding your personal information. Our legal basis for processing is outlined in Section 4. You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our website and services following such notice constitutes your acceptance of the updated Privacy Policy.

18. Complaints and Grievances

If you believe we have violated your privacy rights or this Privacy Policy, please contact us immediately. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may file a complaint with your local privacy commissioner or regulatory authority.

19. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:

Counselyx Legal LLP
Privacy Officer
Email: office@counselyx.bond
Phone: +1 416 867 4410
Mailing Address: 199 Bay St., Toronto, ON M5L 1A2, Canada
VAT: 829503716 RT 0001

20. Effective Date

This Privacy Policy is effective as of January 1, 2026, and supersedes all previous privacy policies and statements.

Disclaimer: The information on this website is for general informational purposes only and does not constitute legal advice. Counselyx Legal LLP does not establish a solicitor-client relationship through this website. For legal advice specific to your situation, please consult a qualified solicitor.
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